EXPERTS IN CONCRETE TOOL REPAIR

Concrete Tool Repair has the ability to test most machines with 120 volt, 240 volt, 208 volt 3 phase, and 480 volt 3 phase. We can test machines using multimeters to check specs on which include amperage draw. We check for vibrations in machine, belt slippage, bearing noise, bent shafts, and worn or bent heads.

THE STEPS TO YOUR SUCCESSFUL REPAIR/UPGRADE

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Step 1: Phone Call or Email

Upon our initial contact, we try to get as much information as possible to understand what tool you have and what are the issues or items you would like serviced. If the issues are easy to troubleshoot over photos you can provide, we will try to give you an estimate at that time.

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Step 2: Shipping Your Tools to Our Facility

Some tools are smaller and easy to ship, others are large and more complex. For larger equipment, we need it to be put on a pallet(s) and securely wrapped. You may use the shipping company of your preference or we can assist you with one of our preferred couriers. Shipping to and from our repair shop is a cost invoiced directly to you. You will need to specify if you want your shipment to be insured by the courier.

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Step 3: Initial Diagnostic & Work Order for Approval

Once your tool(s) arrive at our repair shop, we will get started diagnosing the issue. Our diagnostic hourly rate is $100 per hour. Once we can correctly identify and isolate the issue, we will then produce a work order for your review and approval. Any special parts will be ordered and itemized on the work order as well as our anticipated time of repair completion.

The work order is then submitted to you for approval. The repair process will begin when the work order is approved via a confirming email/fax/or face to face at our shop.

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Step 4: Status Updates and Unforeseen Issues

We understand how important your tools and time are. We will provide status updates for repairs lasting longer than 2 weeks. Should any unforeseen issues arise with the repair of your tools, we will immediate contact you to provide insight and as well as what we believe is the best solution to proceed forward with.

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Step 5: Repair Completion and Testing/Documentation

Before we return your repaired tools, we will test them to ensure they are performing to the specification of the OEM. Once we have properly documented that your tool meets or exceeds performance standards, we will immediately contact you with pictures and the completed work order.

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Step 6: Payment and Return Shipping/Pick Up

Now that your equipment is fully operational and ready to make you money, it’s time to settle up with us and arrange pick up. We will submit our invoice to you. Once the invoice has been paid in full, we will send the tool back or you can pick it up during our specified shop hours.